Staying safe on holiday

Safety concept at the Waldhotel Arosa

In spring 2020 the Swiss authorities informed the population that the measures adopted to restrict the spread of the coronavirus would be gradually eased. At the Waldhotel Arosa we welcomed this step and have been open to guests ever since, albeit with a number of restrictions still in place.

The board of directors and management team of the Waldhotel Arosa support the action of the Swiss federal government 100%. In challenging times such as these it is important to do everything in our power to limit the spread of the virus – not only to protect our own health but also to show solidarity with vulnerable members of our society.

  • We adhere to the rules on social distancing and hygiene.
  • In all areas of the hotel open to the public you will find hand sanitiser.
  • Plexiglas screens have been installed at reception.
  • Restaurant staff disinfect their hands after clearing each table.
  • All members of staff who have close contact (under two metres) with guests for longer than 15 minutes – mainly staff working in the spa areawear face masks. We also ask guests to wear a face mask during spa and beauty treatments.
  • Cleaning staff always wear gloves and face masks.
  • Hygiene has always been a priority at here the Waldhotel Arosa, but in light of the current situation we have now increased the intensity and frequency of our cleaning regime.
  • Only 4 people are allowed to sit on one table in our restaurants (except for families).
Responsbility & transparency

Sticking together in challenging times & enjoying a well-earned break in the Alps

As a preventative measure to restrict the spread of the coronavirus, we kindly ask anyone who has experienced fever, coughing or typical cold symptoms in the last ten days not to visit the Waldhotel Arosa.

All the latest information about travelling to Austria and the current travel restrictions in place can be found on the website of the Federal Ministry of Health.

The Waldhotel Arosa can welcome and host hotel guests subject to a number of measures. We are currently unable to give access to non-residents. We will keep you up to date about any changes to these rules. If you have any questions, please do not hesitate to give us a call.

Opening times

Restaurants, hotel bar, spa & beauty area

  • Our half-board restaurants Thomas Mann and Zauberberg are open to guests at the following times: Monday to Sunday breakfast 7:30 - 11:00 / dinner 18:30 - 21:30
  • Our restaurant Kachelofastübli is open to hotel guests on Friday 19:00 – 21:00 for fine chateaubriand steaks.
  • Room service is also available.
  • The hotel bar is open daily from 14:00 until 23:00.
  • The Aqua Silva and the Spa Salus are open daily for hotel guests.
  • Massages at the Spa Salus can be booked by hotel guests.

Frequently asked questions about holidays in Arosa in times of coronavirus

The rules on social distancing and hygiene apply to all hotels, businesses, etc. in Switzerland. We call on guests to take these rules seriously and take responsibility for the safety of yourself and others. In some areas, for example queues for ski lifts, further measures have been put in place:

  • Face masks must be worn in cable cars.
  • Walkway systems are in place to keep contact between guests to a minumum.
  • Limits to the number of people allowed on ski lifts.
  • The Tschuggen-Ost chairlift will be used for transporting passengers up the mountain during busy periods in order to reduce the pressure on the resort's other lifts.
  • Guests will be asked to load mountain bikes onto the lifts themselves without assistance. 
  • All staff who have contact with guests wear face masks or are protected by a screen (ticket desk). 
  • High-risk areas (e.g. toilets, frequently touched surfaces) are cleaned and disinfected regularly througout the day.
  • Guests are kindly asked to use contactless payment wherever possible when buying lift passes. Single-day passes, multi-day passes and combined passes for the Arosa Bärenland can also be bought online. 

The Swiss authorities have made it mandatory to wear a face mask on public transport including ski lifts. This means visitors to Arosa must wear a face mask in the gondolas and cable cars. Guests not wearing a face mask will be refused entry. Please bring your own mask.

Additional measures have been put in place in Arosa-Lenzerheide to keep visitors safe. The protective measures are in line with the recommendations of the Swiss Ski Resort Association.

Buy lift pass online!

Wherever possible, buy your lift pass online. Options include single-day passes and multi-day passes for both Arosa and Arosa-Lenzerheide as well as combined passes for the Arosa Bärenland. 'The early bird catches the worm' doesn't apply this year, as lift passes will be available at the same price all season. We recommend loading your ski pass onto your SwissPass or Keycard in order to avoid the ticket desk area.

Here you will find all the latest informationen about lifts open, mountain restaurants, mountain bike trails and more.

We will provide comprehensive information about the safety measures in place in Arosa-Lenzerheide in winter 2020/21. Check back here soon.

Stay safe in Arosa!

We will be happy to help you plan your holiday. Simply get in touch or send a non-binding enquiry via the website.

Stay healthy and see you soon!

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